RETURN AND REFUND POLICY

Our Approach to Returns

At Trazmolyvion, we want customers to feel confident when placing an order for dresses through our website. While every order is prepared cautiously before dispatch, we understand that issues may occasionally occur during delivery or packaging. This policy explains how returns, exchanges, and refunds are handled when an item arrives with a defect or when an incorrect product has been delivered.

This page is written to provide transparency for customers located in Singapore and follows the relevant standards connected to the Personal Data Protection Act (PDPA) when personal information is used during return communication or refund processing.

Eligibility for Returns

Trazmolyvion provides a 30-day return window for specific situations. Customers may request a return if:

• The delivered item is defective
• A different item was delivered instead of the one ordered
• Your item does not fit you.

The 30-day timeframe begins from the day the order is received. Requests submitted after this window may not qualify for return processing.

To begin the process, customers can contact our team by email and provide order details along with a short explanation of the issue.

Email: support@trazmolyvion.com

Our team may request images of the item to confirm the situation before arranging the next step.

Free Return Pickup

If the return request is confirmed, Trazmolyvion arranges a pickup from the customer’s location. The pickup is scheduled based on the customer’s availability whenever possible.

Customers are not responsible for return shipping costs, and there is no restocking charges involved in the return process.

The goal is to make the process straightforward when an item has arrived with a problem.

Inspection After Return

Once the returned item reaches our facility, it goes through a validation stage to confirm the reported issue.

This inspection normally takes approximately 24 hours.

During this stage, our team checks the item condition and confirms whether the return request matches the information provided earlier.

After validation, we contact the customer to discuss the next step.

Exchange Option

If the customer prefers an exchange and the requested item is available, we may arrange a replacement shipment.

Exchange deliveries follow the same timeline described in the shipping process. This means the order goes through a short internal preparation stage before dispatch, and delivery is typically completed within 2–3 business days , depending on availability.

If the requested item is unavailable, we will discuss the refund option instead.

Refund Process

Since Trazmolyvion operates using Cash on Delivery, refunds cannot be issued through the original payment method.

When a refund is approved, our team sends an email requesting the customer’s bank transfer details. These details are used strictly for refund processing.

Once the bank details are received:

1. The refund is processed within 24 hours.

2. The bank transfer may take 9–10 business days to appear in the customer’s account depending on banking procedures.

The refunded amount corresponds to the full purchase amount since no return shipping fees or restocking charges apply .

Use of Personal Data During Returns

Certain personal information such as name, email address, and contact details may be used during the return process for communication and coordination.

Trazmolyvion handles this information according to Singapore’s Personal Data Protection Act (PDPA) . Personal data is used only for order validation, return arrangements, and refund processing.

We do not use return-related information for unrelated purposes.

Contact for Return Requests

Customers who need assistance with a return or exchange may contact us through the email below:

Trazmolyvion
Email: support@trazmolyvion.com

Our team will review the request and provide guidance on the next steps as quickly as possible.